Provided web support and handled inbound sales by assisting customers with placing orders through the website. Guided customers through the online ordering process, answered product and account questions, and coordinated order processing to ensure a smooth and efficient customer experience.
Handled customer inquiries for the North America market, assisting with orders, accounts, and product information. Resolved order and invoice issues, coordinated with internal teams, and managed replacements and follow-ups while maintaining clear and professional communication.